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Have you ever wondered why some people are difficult to work with?
“Individuals behave in a difficult manner because they have learned that doing so keeps others off balance and incapable of effective action. Worst of all, they appear immune to all the usual methods of communication and persuasion designed to convince or help them change their ways,” says Robert M. Bramson, Ph.D., author of coping With Difficult People.
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How to Cope
Avoid these “don'ts” when dealing with difficult people:
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