The Great Depression
changed the spending habits of a generation and the current recession has left consumers reaching beyond the attractions of luxury searching for value-driven purchases. All this has been great for mass and value driven purchases, however many premium brands are feeling great pain!
Companies must create opportunities to connect with customers on a personal level. This will afford you insights into their perspectives, motivations and needs.
It can be said that innovation is the hallmark of a premium brand. Constant development and improvement distinguishes market leaders from their competitors.
The problem is...as ever...advertising! Generally speaking the non performance of advertising is an indictment of the entire advertising industry, with its failure to communicate...to anybody!
But achieving nothing has not come cheap, total advertising expenditure in the UK passed £19 billion in 2006. At a time of public austerity, this looks like a clinching case for a thorough re-examination of the entire way we market to customers.
From the early years advertising was beset with confusion, who does not remember “50% of my advertising is wasted...”
Nowadays there is an increasing body of evidence that large advertising campaigns do not work.
Advertising together with Marketing are battling many countervailing forces, on-line;digital; clutter (or meaningless noise); selective perception together with many more.
It may not be that it is a waste of time. It just maybe that it is tougher than expected and more expensive than we can afford. Advertising now has to target resources more effectively and, at the same time, obtain a better understanding of the word “communication”!
Product features, narrow product benefits, together with proprietary claims are no longer enough to sway consumers who are much more value driven. They have taken control back from marketers and will only engage with brands on their terms. Consumers have been reluctant to spend beyond a tightly defined set of needs that has become increasingly narrower as the economy continues to stagnate.
Without a doubt the biggest challenge to National Brands is Private Label Store Brands, consumers see less difference between the quality of store brands and well-regarded name brands, thus there is less incentive to pay the premium that name brands carry. Now with Interactive Communication your brands can fight parity by putting relevance first as a means of differentiating themselves.
Marketing professionals tend to prescribe remedies that lie within their own competence. Marketing is about perception not substance and is essentially short term, aiming to turn perceptions around within at most a couple of years, and uninterested in the problems that perception unmatched by substance may finally bring.
It is therefore not surprising that the communications industry has majored on inspiration, passion and novelty for they are the cocaine of image making delivering a sharp, optimistic and immediate kick.